![]() ![]() The person may just want you to listen rather than offer a suggestion. Don’t try to correct the person or defend yourself.Don’t react emotionally to what the person is saying without taking the time to fully understand their perspective.Don’t jump to conclusions or assume you know what the person is going to say.Don’t cut the person off before they have finished speaking (even if you are keen to show someone you agree with them).Don’t criticise the person or start a debate, as this will likely lead to an argument.Don’t look at your phone or device while having a conversation.Don’t multitask or get distracted by things happening around you.Observe the person’s non-verbal communication to get a better understanding of what they are saying – facial expressions, tone of voice, arm movements etc. ![]() For example, “It sounds like you’re saying…” or “The thing you feel most important is…”
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